Terms & Conditions

Your Order

All orders are dealt with in strict rotation.  It is your responsibility to read these Conditions carefully and raise any problems before an order is placed and to provide an accurate delivery address and contact details with your order in case we need to contact you. If unfortunately we are awaiting new stock and we cannot complete your order you will be informed as soon as possible so that corrections can be made. The Goods may differ slightly from the images shown on our website, including (but not exclusively) colour or wording.  The price of the Goods will be the price quoted.  If you have any further questions please contact us via email contact@rainbowcaching.co.uk.


Payment Methods

Payment can only be made via PayPal.

PayPal offers secure credit card payment systems. Most internet users will be familiar with PayPal and you can use your PayPal account to pay for goods on our site. By using third party payment solutions we can ensure that we are not privy to your card information at any stage of the payment process as you will move from our site to the Paypal site to enter your payment details. Using the system we can rely on their sophisticated security measures to ensure the privacy of your data and you can rest assured that no-one has access to your information.
Your order is not complete until payment has been processed.
If you are wanting to collect an order at an event, please detail which event in the order comments.
Rainbow Caching is not VAT registered.


Shipments and Returns

Packages are generally dispatched within 2 working days after receipt of payment and are shipped using your specified mail preference, using Royal Mail in the UK. We have calculated the shipping costs based on the weight of the items, the size and packaging costs for the items you have ordered. All international orders are shipped via Royal Mail and tracked delivery is recommended.  Any dates quoted for delivery of the goods are approximate only, and Rainbow Caching shall not be liable for any delay for delivery of the goods. Rainbow Caching does not accept liability for any additional import duties or taxes but will ensure these are as accurate as possible. Any additional fees will not be refunded to the buyer.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Collect at an Event
As an alternative to paying for postage, you may collect your products at an event that Rainbow Caching is attending.

Free UK Shipping
Orders over and to the value of £30 GBP will qualify for free shipping if the destination country is the United Kingdom. This offer does not apply to the Channel Islands or any other country outside of the UK. Free shipping will be 2nd Class Standard Shipping.

Returns
Faulty items may be returned for replacement up to 7 days after receipt. If you have received a faulty or damaged item, please contact us with your order details within five working days from the date you received the package.


Chargebacks
If you raise a chargeback via your Card Provider, PayPal, or another payment provider, without following the above-detailed Returns process, you will no longer be eligible to be a Rainbow Caching customer. All pending and future orders made to the same address, or using the same payment details, will be canceled in full.


Missing and/or Delayed Delivery
If an issue has been experienced with delivery in previous orders, requiring a claim to be raised with the local postal service or resending of good, and tracked/signed postage has not been used, standard delivery will no longer be accepted for your orders. All future orders will need to use signed and/or tracked delivery and any orders will standard delivery will be canceled and refunded. You will also forfeit your eligibility for Free UK Postage. If you have chosen a delivery option with no insurance, Rainbow Caching will not accept liability for any missing items, nor will replacement items be resent.


Standard Delivery & No Insurance
If you have chosen a delivery option with no insurance, Rainbow Caching will not accept liability for any missing items, nor will replacement items be resent. You accept full responsibility when choosing a delivery option with no insurance and you will need to follow up directly with your local mail provider to recover the items or any costs incurred.



Loyalty Points

All orders qualify for Loyalty Points where indicated on the product page, and some items may have elevated points. You must create an account to receive these points. Points can be redeemed against future orders to offset the final cost. Points are calculated at 1 point per £1 spend, and redeem at a value of 1p. If not redeemed against an order at the point of checkout, points are worth £0.0001 only. Points are only applied to your account after the order has been shipped and completed. Points cannot be added retrospectively.