Delivery Information

Shipments and Returns

Packages are generally dispatched within 2 working days after receipt of payment and are shipped using your specified mail preference, using Royal Mail in the UK. We have calculated the shipping costs based on the weight of the items, the size and packaging costs for the items you have ordered. All international orders are shipped via Royal Mail and tracked delivery is recommended.  Any dates quoted for delivery of the goods are approximate only, and Rainbow Caching shall not be liable for any delay for delivery of the goods. Rainbow Caching does not accept liability for any additional import duties or taxes but will ensure these are as accurate as possible. Any additional fees will not be refunded to the buyer.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Collect at an Event
As an alternative to paying for postage, you may collect your products at an event that Rainbow Caching is attending.


Free UK Shipping
Orders over and to the value of £30 GBP will qualify for free shipping if the destination country is the United Kingdom. This offer does not apply to the Channel Islands or any other country outside of the UK. Free shipping will be 2nd Class Standard Shipping.


Returns
Faulty items may be returned for replacement up to 7 days after receipt. If you have received a faulty or damaged item, please contact us with your order details within five working days from the date you received the package.

Missing and/or Delayed Delivery
If an issue has been experienced with delivery in previous orders, requiring a claim to be raised with the local postal service or resending of good, and tracked/signed postage has not been used, standard delivery will no longer be accepted for your orders. All future orders will need to use signed and/or tracked delivery and any orders will standard delivery will be canceled and refunded. You will also forfeit your eligibility for Free UK Postage. If you have chosen a delivery option with no insurance, Rainbow Caching will not accept liability for any missing items, nor will replacement items be resent.


Standard Delivery & No Insurance
If you have chosen a delivery option with no insurance, Rainbow Caching will not accept liability for any missing items, nor will replacement items be resent. You accept full responsibility when choosing a delivery option with no insurance and you will need to follow up directly with your local mail provider to recover the items or any costs incurred.