Frequently Asked Questions

What payment methods do you support?

We support Credit Card, Debit Card, Google Pay, Apple Pay, and Bank Transfer.

When will the item be back in stock?

If an item is showing out of stock, we will aim to get it back in stock within the next month. Select “Notify Me!” and receive a notification when this item is back in stock.
If this is an item from Shop Geocaching, we will keep the item available while the item is still available. If Shop Geocaching removes the item from distribution, we will remove the item from being available for purchase.

My item has not arrived yet. Where is it?

UK Orders
If you are based in the UK and have ordered, tracking is not available from Royal Mail. However, if you choose a Tracked or Special Delivery option, you will receive a tracking reference and this will be updated as Delivered once Royal Mail has delivered the item. If you chose a standard postage option, there is no insurance included for the order, and so we cannot submit a claim until 10 working days after the expected delivery date (~2.5 weeks). If your item has not arrived within 17 days of it being shipped, we can submit a claim for up to £20 of the order. If you chose a Tracked or Special Delivery option, the insurance available is up to £75 for Tracked, and £750 for Special Delivery, of the order. If we are successful in a claim, the claimed amount will be refunded for your order. Claims for missing items will affect future orders, in line with our terms and conditions.

International Orders
If you are not based in the UK and have ordered, tracking may be available from Royal Mail if International Tracked & Signed was chosen as the shipping option. If you chose the International Standard postage option, there is no insurance included for the order, and so we cannot submit a claim until 25 working days after the expected delivery date (~7.5 weeks). If your item has not arrived within 44 days of it being shipped, we can submit a claim for up to £20 of the order. If you chose the International Tracked & Signed option, the insurance available is up to £50, or £250, of the order. If we are successful in a claim, the claimed amount will be refunded for your order. Claims for missing items will affect future orders, in line with our terms and conditions.

How long does it take to receive my order?

How long your item takes to deliver item is dependent on Royal Mail’s delivery times. The standard delivery times are as follows:

  • First Class Standard Post & Tracked 24: 1 to 2 working days
  • Second Class Standard Post & Tracked 48: 2 to 3 working days
  • International Standard – Europe: 3 to 5 working days
  • International Standard – Worldwide: 6 to 7 working days
  • International Tracked & Signed – Europe: 3 to 5 working days
  • International Tracked & Signed – Worldwide: 5 to 7 working days
  • International Economy – Eastern Europe: Up to 5 weeks
  • International Economy – Western Europe: Up to 2 weeks
  • International Economy – North America: Up to 6 weeks
  • International Economy – South America, Africa & Asia: Up to 8 weeks
  • International Economy – Australia: Up to 12 weeks

Do you sell geocaching equipment, containers, or geocaches?

We sell very few items of geocaching equipment, geocaches, or containers.

I have seen an item on Shop Geocaching, but you don’t stock it. Can you import it for me?

If you see an item you are interested in at Shop Geocaching, and we do not currently stock it, get in contact and we will see what we can do. We are always expanding the items we offer and so we would be more than happy to help import this item for you and maybe even stock it in the future.

Will you despatch my order the same day?

For all orders received on weekdays, we aim to post them the next working day, wherever possible. Bank holidays and weekends will delay despatch of orders until the next working day.

How do we price our items?

For all of the Shop Geocaching items we stock, we aim to charge RRP using the conversion rate at the time of import. This can fluctuate frequently and so items may go up and down in price as required. When a favourable exchange rate occurs, we pass these savings onto you by offering a lower price, sales, promotions, discounts, or free shipping. For items we produce we aim to price at the market value to help you buy our designs at lower prices and also recover associated costs quickly. For partnered and fundraising items, we work with our partners to agree on a price that is both affordable and can offer a healthy fundraising return. 

What are reward points?

All orders qualify for Reward Points where indicated on the product page, and some items may have elevated points. You must create an account to receive these points. Points can be redeemed against future orders to offset the final cost. Points are calculated at 1 point per £1 spend, and redeem at a value of 1p. Points are only applied to your account after the order has been shipped and completed. Points cannot be added retrospectively.

Where can I activate my trackable?

Trackable items are activated at https://www.geocaching.com/track/.

Where can I find the activation code for my new geocoin?

We aim to provide the activation code for all geocoins we produce with the geocoin. The majority of geocoins from Shop Geocaching will also include the activation code on the card included with the geocoin. If the activation code is missing or has not been supplied, you can find the activation code at: https://www.geocaching.com/track/ActivationCodeRetrieve.aspx 

International Orders and Customs Fees

If you are placing an order from outside the UK, we will send this to you as Delivery Duties Unpaid, which means you will be liable to pay any import fees (VAT, duty, handling fees, etc) and we will not be able to pay these for you unless otherwise specified. Rainbow Caching does not accept liability for any additional import duties or taxes but will ensure these are as accurate as possible. Any additional fees will not be refunded to the buyer, and it is the buyer’s responsibility to pay these charges. Any returned packages due to failure to pay will be refunded to the buyer, less any postage or additional fees incurred from the return.

Why can I not order to Northern Ireland, the EU, or EEA member countries?

As of 13th December 2024, we are no longer able to ship to the EU, EEA, and Northern Ireland. This is due to the GPSR (General Product Safety Regulation) coming in to effect, and the costs required to continue operating being far too big for small businesses like Rainbow Caching Limited.

We are still able to sell direct to businesses (B2B) without this restriction, so please contact us if you are a business customer.

Can I reserve an item?

We do not offer reservations on any of our items. The best way to ensure you get one is to buy it while the item is in stock.